Don’t neglect the humans in the contact centre, warns Puzzel

Colin Hay, Vice President Sales UK at Puzzel, discusses why contact centre employers should not forget about their employees as the deployment of tech becomes more widespread. In the late …
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Gen Z Will Be The Last Generation To Remember A Product-Based Economy, According To New Global Research

Generation Z, those born from the mid-1990s onwards, will be the last generation to remember a product-based economy, according to a new global research report “The Rise of Asset and …
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Neyber brings James Malia on Board to support employers delivering financial resilience assistance to staff

Neyber, the financial wellbeing company, has recruited James Malia, a highly experienced employee benefits expert, as part of its leadership team. As Head of Account Management​,​ James will lead his team to …
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Employers report more mental health-related illnesses in Legal & Professional Services and Technology sectors than UK overall

Aon Employee Benefits, the UK health and benefits business of Aon plc (NYSE:AON), says that its Benefits and Trends Survey 2018 showed marked sector differences in the number of UK employers reporting …
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Unemployed Candidates More Upset by Job Rejections than Romantic Refusals – so HR Managers need to be Kind!

New research from job search app, https://jobmagnet.com, reveals that unemployed, single job seekers take job rejection hard and therefore HR Managers need to be sensitive in the way they approach …
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UK marketers burying their head in their filofax when it comes to automation

A new survey has revealed that low-level, repetitive tasks are stifling the flow of creative juices and operational efficiencies among UK marketers – and yet a third are choosing not …
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Shock Research finds employees share less information with colleagues from ethnic minorities

Employees share less information with minority group colleagues, according to a study by the Rotterdam School of Management, Erasmus University. The larger the cultural differences between a majority and minority …
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