Buck expands its member engagement offering

Buck, a leading consulting, administration, and technology services firm specialising in pensions and employee benefits, has today announced its acquisition of pensions and employee benefits communications firm, Concert Consulting. The business will now be known as Concert, a Buck company.

Founded in 2004 and based in Bristol, UK, Concert’s in-depth experience developing creative communication strategies through employee research, copywriting, and graphic design for both print and digital media helps employers and trustees better engage with their employees and members.

Through the addition of Concert, Buck will significantly expand its ability to develop and implement tailored engagement strategies for its UK-based and multinational clients, particularly in the high-demand area of pensions administration. Clients will directly benefit from personalised communications, and employees and members will have technology-enabled, user-centric ways of interacting with their benefits.

“Effectively engaging employees and plan members is a growing priority for the pensions and employee benefits industry,” explained David Piltz, Managing Director – U.K., Buck. “Through our acquisition of Concert, we can now fully meet our clients’ requirements, partnering with each to understand their goals and deliver tailored messages to employees and members that provide a high-quality user experience.”

“We’ve developed outstanding relationships with our clients through the strategy and delivery of new ways of communicating with their employees and members,” said Peter Walsh, founder of Concert. “What excites me most about being part of Buck is the ability to introduce our results-oriented thinking to a broader set of clients while also expanding our reach with respect to the subject matter we focus on.”

Walsh will continue leading the business, supporting clients as they transition to Buck.

“Serving our clients nimbly and responsively and helping them achieve desired outcomes quicker than ever before remains our top priority,” said Jack Freker, Chief Executive Officer of Buck. “We’re taking deliberate steps as an organisation to expand our capabilities so that we can continue to help clients deliver on the social contract with their employees and members.”

Buck remains committed to making further acquisitions in the U.K. in the areas of pensions, investments, employee benefits, and engagement, supporting its mission to deliver an even deeper set of solutions for its clients. The acquisition of Concert will complement the firm’s award-winning Engagement capabilities in North America.

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