Businesses with a remote workforce should take care that their remote employees have adequate support and feel included in the company culture. This is the point emphasised by the chief executive of an online resource site dedicated to remote working.

RemoteWorker is an online jobs board that specialises in helping hiring managers and businesses connect with job-seeking professionals for remote work positions. The group’s CEO, Joseph Boll, noted, “There has been a lot of conversation about the many benefits of remote and flexible work, but a lot of that has failed to mention the employee experience of remote teams.”

While remote and hybrid workers typically reap tons of benefits from their working model, this form of working is not perfect and comes with flaws — many of which have to do with a sense of community with their coworkers. Some remote workers can feel isolated from their colleagues who work in-office. This is especially the case for employees who may have been hired remotely from the start, and had to complete their entire onboarding process completely online. Others still feel that they may be overlooked for promotions or engagement with management, or that they might be at a disadvantage compared to employees who work in-person.

Another major challenge is with technical support, where some remote workers are not given the right tools or adequate equipment to perform to the best of their ability. Some have also reported frustration with accessing help when they need it.

“All of this can put a damper on the entire employee experience for remote workers,” said Boll, “and that, in turn, can lead to high turnovers, as well as the expenses that come with it in terms of bottom line, human capital, and loss of talent and time.

“The solution isn’t to end remote work, either, as the workforce has made it abundantly clear that they prefer remote work and are not willing to compromise on that. Rather, companies should be mindful of the remote worker employee experience and take steps to make sure they feel just as welcomed and supported as if they were working in the office in person.”