If a facilities management company has recently taken on more work with a large new client, it may take time to adapt to the increased workload. However, facilities managers must make sure their staff become adept at dealing with the increased workload as quickly as possible.

A facilities management company struggling over an extended period to cope with their new workload, may entice clients into cutting ties and choosing to go with another company as they grow increasingly dissatisfied with the management company’s services. If you run a facilities management firm and want to learn more, read our guide on how facilities management companies can help their staff deal with increased workloads.


Enhanced Strategic Planning

Thanks to modern facilities management technology such as IWMS (Integrated Workplace Management System) software, facilities management companies taking on large workloads can now store all their information in one place. Whereas, in the past, facilities managers had to work across various platforms, so important data and information could easily get misplaced or be hard to find.

IWMS helps facilities managers take a strategic approach to increased workloads by assisting them to plan how they are going to organise their staff members in the most efficient way possible. To learn more about the benefits of using IWMS software for your facility management firm, check out a guide to IWMS by FSI, a leading provider in facilities management software.


Get the Administration Team to Reserve Rooms

When managing an office building, the employees need some warning about whether your staff will carry out maintenance and cleaning in essential places that are often busy, such as meeting rooms. Make sure your company makes it clear when you will be carrying out maintenance to support the services in the building. A great idea is to reserve slots where you will clean designated rooms. After all, overseeing regular maintenance and keeping on top of cleaning the building is your responsibility as facilities manager.


Employ Highly Recommended Tradesperson

To help you deal with an increased maintenance workload, try and ensure you employ a tradesperson that comes recommended and has all the necessary advanced qualifications and certifications in their field. A well-trained tradesperson will carry out a maintenance job in a workplace to a higher standard and is likely to get it right at their first attempt.

In comparison, poor tradespersons will make your facilities management processes inefficient as it will take them significantly longer, or they may even need several attempts to complete a maintenance task. Try and hire the best workers to help you cope with the increased workload.


Provide Clear Leadership

Staff facing increased workloads need leadership and instructions from facility managers. For members of staff on zero-hour contracts, you may want to set up opt-in text messages or emails to remind them about when they have to come into work. Allowing absenteeism to fester amongst your staff will mean you quickly find yourself unable to deal with the increased workload. So, treat your team fairly and respectfully and provide them with clear leadership and direction so they stay on task.

Taking on increased workloads isn’t initially easy, but you should welcome the challenge as somebody running a facilities management firm since increased workloads mean more business.

By Lisa Baker, Senior Editor

Senior Editor Lisa Baker is the owner of Need to See it Publishing Group, providing contract news for business and news sites across the UK. Lisa is an experienced HR writer and commentator, editing HR publications for more than 5 years.