Customer Experience is Employee Experience – and Vice Versa
Contact centres must provide exceptional customer experience (CX) – and technology, such as AI and chatbots, is playing a key…
HR News for UK Employers
Contact centres must provide exceptional customer experience (CX) – and technology, such as AI and chatbots, is playing a key…
New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced…