Kent-based Zendbox is a provider of eCommerce fulfilment services to high-growth SMEs, and established brands such as Exhale, USN, Puresport, and fourfive. Thanks to a surge in order volumes, and new clients, the company grew its operations in 2023, from 20 to 80 members of staff, and from one to four fulfilment warehouses.


Processing over three million orders in 2023, Zendbox connects eCommerce businesses’ sales channels, such as Shopify, eBay, and Amazon, with Zendbox’s virtual warehousing and inventory management technology. This helps retailers streamline their business operations, giving them greater visibility of their supply chain activity.


James Khoury, CEO and founder of Zendbox added: “We are proud to be the third-party logistics provider of choice, for growing eCommerce brands. Investing in expanding our operations is essential to giving merchants the technology, and economies of scale they need, to maximise customer retention, enhance customer experience, and minimise overheads.


“We store over 100,000 different FMCG products in our world-class fulfilment centres, totalling 100,000 sq ft of usable space. A technology-driven business, we achieve 99.999% picking accuracy. 99.7% of orders are received and shipped the same day, thanks in part to our 10pm order cut-off time. This enables SMEs and established brands to square up to Amazon.”


Complete Strength founder, Rob Whitfield, has benefited from Zendbox’s 10pm order cut-off time, adding: “The majority of our orders will come in of an evening. When we had an earlier cut-off time, we missed out on sales. Now we’ve got a later cut-off time with Zendbox, we get less abandoned carts. We have also noticed customers are shopping with us simply because of the later cut-off time.”


James Khoury concluded: “The global eCommerce fulfilment market is expected to grow with a CAGR (compound annual growth rate) of 13.12% through to 2030. To support this, we have plans in place for continued operational growth, to help retailers expand internationally, and offer their customers greater levels of order customisation.”