Automation is inevitable, but does it necessarily mean redundancies? Joseph Kenny, Vice President Global Customer Transformation at ServiceMax from GE Digital considers the impact of AI on call centre environments “Let’s play…
Will digital disruption change temporary recruitment for the…
Digital platforms are now starting to pop up that promise to transform the currently inefficient and costly temporary recruitment process. But are they really as good for the sector as they claim, asks TempRocket’s Andrew…
New paper explains AI’s role in talent acquisition
Artificial Intelligence (AI) can radically improve employee selection processes - by enabling recruiters to assess many more applicants - but the basis of your selection decisions must be legally defensible, according to a new paper…
Could AI hold the answer to construction skills…
AI is often a continuing source of stress and hope at the same time - but in some sectors it could offer huge safety benefits. Artificial Intelligence has gradually become more and more prominent in…
The 16 tech megatrends that are transforming reward,…
Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions (NYSE:AON), has identified 16 technology megatrends that are now impacting rewards, benefits and engagement. The megatrends, from Artificial…
Bank of England economist claims ‘thousands of UK…
Bank of England’s chief economist, Andy Haldane, has today warned on BBC Radio 4's Today Programme that artificial intelligence and robots pose a greater threat to long term employment than the industrial revolution. Haldane said…
Is technology creating more jobs than it puts…
AI and rapid advances in technology often get a bad press - but are the hype and fears justified? Tom Dixon, Head of Technology at Hiscox, discusses how technology affects the job market, and what…
Why AI ‘superagents’ will help rather than replace…
Many professionals have expressed concern at job losses being created by the use of AI in contact centres - however, Teliopti's Nick Smith believes that AI 'superagents' are an asset rather than a threat and…