Businesses have been forced to navigate an unforeseen and evolving set of challenges, as the pandemic continues to unfold. Yet, at the same time, organisations have been presented with the opportunity to reinvent how they operate in a world where traditional modes of work have been upended, work and home life have become entwined, and employee health and safety are top of mind.

In their newly released book, “Making Work Human: How Human-Centered Companies Are Changing the Future of Work and the Work,” leadership pioneers, CEO Eric Mosley and SVP Derek Irvine of Workhuman, explain why bringing more humanity to the workplace is the way forward. Mosley and Irvine provide a step-by-step blueprint as to how business leaders can implement a culture of performance and gratitude in the workplace, dramatically improve the employee experience, and drive business sustainability in these unprecedented times.

Making Work Human details how weaving the three pillars of working human – THANK, TALK, CELEBRATE – into the daily lives of employees will reinforce your organisation’s purpose, improve productivity, and even magnify the social impact of your business. Basing their strategies on wide-ranging research, ROI analysis, extensive data and statistics, and real-world case studies, Mosley and Irvine examine the who, what, why, and the ever-practical how to make work human.

Key insights from the book include:

  • How leaders can create a workplace that attracts and retains the best talent through cultures that THANK, TALK, CELEBRATE amidst the new realities of the workplace
  • Practical ways to use social recognition and data analysis to address the urgent challenges in the new organisation: performance management, compensation and rewards, diversity and inclusion, and leadership itself
  • How to meet the Workhuman Charter of Workplace Rights standards, and why authentically improving the employee experience will improve business results

Co-author Mosley said, “Making Work Human is a movement. A movement that can be stated simply: At work, employees need managers to see them, to meet the human need to be seen and valued by others, to be appreciated.”

Cowriter Irvine added, “The qualities that make us most human – connection, community, positivity, belonging, and a sense of meaning – have become the corporate fuel for getting things done – for innovating, for thriving in the global marketplace, and for outperforming the competition,” added Irvine.

Daniel H. Pink, New York Times bestselling author of When and Drive said, “If work is such a huge part of human life, shouldn’t humanity be a huge part of working life? That’s the powerful case that Eric Mosley and Derek Irvine make in this essential book. By showing appreciation, communicating with empathy, and recognising people’s achievements, business leaders can build an enterprise that combines profit and purpose.”


ERIC MOSLEY is CEO and cofounder of Workhuman, the world’s fastest-growing social recognition and continuous performance management platform. He guides some of the most admired global brands on how to create human-centric workplaces. He writes for Forbes, Fast Company, and Harvard Business Review.

DEREK IRVINE is Senior Vice President, Strategy and Consulting at Workhuman, where, as one of the world’s foremost experts on social recognition, he leads the company’s consulting and analytics divisions. His writing is regularly featured across major HR publications, including HR Magazine, Human Resource Executive, HR Zone, and Workspan.


By Lisa Baker, Senior Editor

Senior Editor Lisa Baker is the owner of Need to See it Publishing Group, providing contract news for business and news sites across the UK. Lisa is an experienced HR writer and commentator, editing HR publications for more than 5 years.